IT ASSISTANT
Front Line Defenders (FLD) has been steadily growing its programmes
and support to human rights defenders at risk globally over the last
years. As the organisations grows, so too do our IT needs. It is
critical that we build and maintain secure, efficient and agile
information and communication technology (ICT/IT) systems, in order to
meet our mission to protect and support human rights defenders who are
at risk as a result of their work.
WE ARE SEEKING IT ASSISTANT WHO WILL PROVIDE ESSENTIAL SUPPORT TO ALL
FLD STAFF IN IMPLEMENTATION, ADMINISTRATION, MAINTENANCE AND SUPPORT
OF EFFICIENT AND SECURE DIGITAL COMMUNICATION, INFORMATION STORAGE AND
PROCESSING THROUGH INFORMATION AND COMMUNICATION (ICT) SYSTEMS IN THE
ORGANISATION.
KEY RESPONSIBILITIES OF IT ASSISTANT ROLE:
_IT Support:_ Identify the nature of problems, determine appropriate
actions, prioritise and escalate if necessary. Support staff, fellows
and volunteers with troubleshooting and fixing their technical issues.
_Training:_ Provide required IT and digital security training to
staff, fellows and volunteers. Assist with IT related induction of new
staff on Front Line Defenders processes and procedures. Delivering
training and creating reference resources and guides.
_Reporting:_ Generating reports and summary of activities as required.
Assisting the IT Administrator with the following:
* _Network Administration:_ Ensure the office connection to internet
and back-end network infrastructure operates reliably. Management of
core switches, and firewalls.
* _Systems Administration:_ Assists in the growth of the
infrastructure of servers and services to be used by staff, ensuring
they run reliably and efficiently. Set up staff with appropriate
devices i.e. laptop, desktop, mobiles, etc. Upgrade, install, and
configure new hardware and software to meet organisations objectives.
Perform diagnostic tests and debugging procedures to optimize IT
systems. Create user accounts and performing access control. Document
processes, as well as back up and archive data. Develop data retrieval
and recovery procedures.
* _Systems and Network Security:_ Maintain and monitor reliable
level of security onServers, Network devices, workstations and other
peripherals used within FLD.
* _IT and Security Policy:_ Implement of the organisational IT
Security policy. Ensure that security monitoring, auditing and
alerting tools and network traffic analysis is carried out.
Candidates are required to demonstrate in the application:
Qualifications
* Recognised ICT degree or equivalent experience.
Knowledge and Experience
* At least three years experience in a similar role
* Strong troubleshooting skills with a logical, analytical approach
to problem solving
* Best practices with IT systems, networks, and related technologies
* Familiarity with IT systems security of both hardware and
software, servers, network devices, workstations, phones and other
peripherals would be an advantage
Technical Skills
* Installation, configuration and support of PCs, laptops, tablets,
smartphones and related hardware and software
* Administering major operating systems like: Windows, Mac OS,
Android, iOS andGNU Linux (most importantly Ubuntu)
* Data backup and retrieval processes
* Mobile Device Management
* Anti-virus and threat management
* Produce and update relevant documentation and procedures
* Some experience with networking ? both hardware devices and
software ?Firewalls, Routers, Switches, WiFi, etc.
Interpersonal Skills
* Excellent communication skills, both verbal and written in English.
Knowledge of other languages would be an advantage
* Can communicate technical solutions effectively to non-technical
audiences
* Highly organised and proactive in solving problems
* Highly self-motivated professional with keen attention to detail
* Positive and confident attitude
* Ability to exercise strong time management skills
* Work effectively independently and as part of a team. Good team
player, willing to assist and share knowledge
* Delivery and service focused
* Provides a flexible service that is responsive to the needs of the
organisation and individuals
* Demonstrates an ability to manage and develop self and others in a
busy working environment
* Approachable and available for advice and support
Contract will be full-time employment and based in Front Line
Defenders Dublin office. The contract will ideally start in July
**Apply on the website** for two years or more.
Applications with CV and motivation letter indicating above required
information should be sent to **Apply on the website** by 8TH JUNE
**APPLY ON THE WEBSITE** with the subject ?IT ASSISTANT?
_Front Line Defenders is an Equal Opportunities Employer and welcomes
applications from all sections of the community._
In providing protection and support to HRDs, Front Line Defenders and
its staff and consultants are committed to:
* focus on the primacy and centrality of defenders;
* demonstrate profound respect and empathy for defenders;
* meet the needs expressed by the defenders in a fast, flexible and
relentless manner;
* achieve tangible impact;
* act with independence, impartiality and integrity;
* perform with dedication, professionalism and accountability;
* show transparency and openness;
* develop participative and cooperative relations.
Front Line Defenders was founded in Dublin in **Apply on the website**
with the aim of protecting human rights defenders (HRDs) at risk -
people who work, non-violently, for any or all of the rights enshrined
in the Universal Declaration of Human Rights.
Front Line Defenders addresses the protection needs identified by HRDs
themselves.
Front Line?s programmes for HRDs are: Capacity Building; Digital
Protection; Protection Grants; Visibility & Communications; Advocacy;
and Rest and Respite.
Our values are:
INCLUSIVITY: We focus on the primacy and centrality of HRDs, we seek
to be inclusive at all times, demonstrating profound respect and
empathy for HRDs in all their diversity.
AGILITY: We strive to meet the needs expressed by human rights
defenders in a fast,flexible and relevant manner.
SOLIDARITY: We believe in the importance of solidarity. We commit to
being present in a meaningful way when HRDs are most at risk;
steadfast and relentless in our actions.
INTEGRITY: We perform with dedication, professionalism and
accountability, acting with independence and integrity at all times
We need : English (Good)
Type: Permanent
Payment:
Category: Others
